Triada Group

    Until 2012 one of the main Polish tour operators, perennial leader in outgoing tourism. The Group consisted of the following brands: Biuro Podróży Triada, Sky Club and Terra Mare.

    Aim of activities

    To take care of the company’s favorable image through ensuring proper client service abroad.

    Actions undertaken

    Tour leaders’ Department management, responsible for tour leaders’ service for all the brands from the Group
    creation of standards and procedures of customer service abroad, organizing and carrying out respective trainings
    cooperation with foreign contracting companies in relation to the optimization of on the spot customer service
    supervision of performed services
    communication in crisis situations

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